Your Privacy Matters

Introduction

Welcome to Clazy Online ("we," "our," or "us"), an AI-powered online tutoring platform developed and operated by Natural Intelligence Labs. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, website, and services (collectively, the "Service").

By accessing or using Clazy Online, you agree to this Privacy Policy. If you do not agree, please do not use our Service.

Information We Collect

1. Personal Information

We collect personal information that you voluntarily provide when registering for an account or using our Service:

• Account Information: Name, email address, password, and profile information
• User Role Data: Whether you are a tutor, student, or parent
• Educational Information: Grade level, subjects of interest, learning goals
• Payment Information: Billing details processed securely through Stripe (we do not store full credit card numbers)
• Communication Data: Messages, feedback, and support inquiries
• Subscription Information: Subscription tier, billing cycle, payment history, and usage limits

2. Automatically Collected Information

When you access our Service, we automatically collect certain information:

• Usage Data: Pages visited, features used, time spent on platform, activity logs
• Device Information: IP address, browser type, operating system, device identifiers
• Cookies and Tracking: We use cookies and similar technologies to enhance user experience
• Learning Analytics: Assessment scores, progress metrics, completion rates, AI usage statistics

3. Third-Party Authentication

If you sign in using Google OAuth, we receive basic profile information from Google, including your name, email address, and profile picture, in accordance with Google's privacy practices.

How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: Provide, maintain, and improve our AI-powered tutoring platform
• Personalization: Customize learning experiences, generate relevant assessments, and tailor content
• Communication: Send service updates, educational content, and respond to inquiries
• Analytics: Track progress, generate reports, and provide insights to tutors, students, and parents
• Payment Processing: Process subscription payments and manage billing through Stripe
• Subscription Management: Track subscription tiers, usage limits, and billing cycles for tutors and students
• AI Features: Generate questions, provide feedback, create lesson notes, and generate model papers using Claude AI
• Security: Detect fraud, prevent abuse, and protect user accounts
• Legal Compliance: Meet legal obligations and enforce our Terms of Service
• Platform Improvement: Analyze usage patterns to enhance features and user experience

AI and Data Processing

Clazy Online uses advanced AI technology powered by Anthropic's Claude to enhance learning:

• AI Question Generation: Your subject preferences and difficulty settings are used to generate relevant questions
• Automated Feedback: Student responses are analyzed to provide instant, detailed explanations
• Lesson Notes: AI generates comprehensive study materials based on curriculum requirements
• Data Security: All AI processing is conducted through secure, encrypted connections
• No Training Data: Your content is not used to train third-party AI models

Information Sharing and Disclosure

We do not sell your personal information. We may share information in the following circumstances:

Service Providers

• Supabase: Database hosting and authentication services
• Anthropic: AI-powered question generation and feedback
• Stripe: Secure payment processing
• Resend: Email delivery for notifications and reports
• Vercel: Platform hosting and deployment
• Google Cloud: Authentication services via Google OAuth

Within the Platform

• Tutors: Can view student progress, assessment results, and activity completion
• Parents: Receive progress reports and performance analytics for their children
• Students: Can view their own performance data and feedback

Legal Requirements

We may disclose information if required by law, court order, or to protect the rights, property, or safety of Clazy Online, our users, or others.

Data Security

Natural Intelligence Labs implements industry-standard security measures to protect your information:

• Encryption: All data transmitted between your device and our servers is encrypted using TLS/SSL
• Secure Storage: Personal information is stored in secure, encrypted databases
• Access Controls: Strict authentication and role-based access policies (Row Level Security)
• Regular Audits: Periodic security assessments and vulnerability testing
• Password Protection: Passwords are hashed and never stored in plain text
• Payment Security: PCI-DSS compliant payment processing through Stripe

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

Data Retention

We retain your information for as long as necessary to provide our Service and comply with legal obligations:

• Active Accounts: Information is retained while your account is active
• Inactive Accounts: Data may be retained for up to 12 months after account deactivation
• Learning Records: Educational data may be retained longer for progress tracking
• Legal Requirements: Some information may be retained to comply with legal or regulatory obligations
• Account Deletion: You can request complete account deletion at any time

Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal information we hold about you
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and associated data
• Data Portability: Request your data in a structured, machine-readable format
• Opt-Out: Unsubscribe from marketing communications
• Restrict Processing: Limit how we use your information
• Object: Object to certain types of data processing

To exercise these rights, please contact us at privacy@clazy.online

Children's Privacy

Clazy Online is designed for students of all ages, including children under 13:

• Parental Consent: For users under 13, we require parental consent before account creation
• Parent Access: Parents can review, modify, or delete their child's information
• Limited Collection: We collect only information necessary to provide educational services
• No Marketing to Children: We do not send marketing communications to children
• COPPA Compliance: We comply with the Children's Online Privacy Protection Act (COPPA)

Parents can contact us at parents@clazy.online for any concerns about their child's privacy.

International Data Transfers

Clazy Online is operated globally. Your information may be transferred to and processed in countries other than your own. These countries may have different data protection laws. By using our Service, you consent to the transfer of your information to countries outside your jurisdiction. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

• Essential Cookies: Required for authentication and basic platform functionality
• Performance Cookies: Help us understand how users interact with our platform
• Functionality Cookies: Remember your preferences and settings
• Analytics: Understand usage patterns to improve our Service

You can control cookie preferences through your browser settings. Note that disabling cookies may limit functionality.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically. Your continued use of the Service after changes are posted constitutes your acceptance of the updated Privacy Policy.

Subscription Plans and Pricing

Clazy Online offers subscription plans for both tutors and students:

Tutor Subscription Plans

• Free Plan: $0/month - 1 group class, 1 one-to-one class, 60 AI minutes per month
• Starter Plan: $20/month - 3 group classes, 5 one-to-one classes, 300 AI minutes per month
• Professional Plan: $50/month - 10 group classes, 15 one-to-one classes, 1,000 AI minutes per month
• Enterprise Plan: Custom pricing - Unlimited classes and AI usage (contact sales)

Student Subscription Plans

• Free Plan: $0 - 3 practice sessions total, 30 AI minutes lifetime
• Starter Plan: $9.99/month - 150 AI minutes per month, unlimited practice sessions
• Pro Plan: $19.99/month - 300 AI minutes per month, unlimited practice sessions with advanced features

All subscription payments are processed securely through Stripe. You can cancel your subscription at any time. For detailed pricing information, visit our pricing pages or contact support@clazy.online.

Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us: